What is Allstate? Allstate is one of the largest auto insurance companies in the United States, with over 16 million customers. Allstate ranks fourth in the nation for property and casualty insurance. in terms of total market share. 

The Allstate vehicle and property insurance company also provides motorcycle, boat, and pet insurance. Unfortunately, its record for customer service is one of the nation’s worst.

Allstate Claims Complaints: The Rankings

Fortunately for consumers, the US hosts many organizations that rank the various insurance companies against each other. Following is an abbreviated rundown of Allstate’s ‘rap sheet’ according to some of the nation’s most prominent insurance ranking organizations. 

NAIC Ranking: Consumer Complaints

The National Association of Insurance Commissioners (NAIC) publishes a “complaint index” that ranks insurance companies in terms of the frequency of consumer complaints against them. 

According to the NAIC, Allstate receives 2.71 times the number of complaints than you would expect based on its market share. Common complaints include:

  • Unjustified delays in claim processing
  • Denial of valid claims
  • Frequent ‘lowball’ settlement offers
  • Poor communication and customer service

Allstate’s complaint index of 2.71 places it among the worst insurance companies in the US.

The American Association for Justice: Lawyers

The American Association for Justice, a trial lawyer’s advocacy group, agrees with Allstate’s dubious “No. 1” distinction. Its ranking of the 11 worst insurance companies, as reported by the National Law Review, lists Allstate as the number one worst insurance company in the United States. Common complaints include:

  • Insurance bad faith practices. “Bad faith” in this context means deceptive or unfair. Such practices can trigger additional lawsuits against an insurance company that engages in them.
  • Misleading advertising: Allstate has been accused of falsely advertising an accident forgiveness program that was unavailable in certain states where the advertisements appeared.
  • The use of price optimization algorithms, which most of the insurance industry treats as arguably unethical, even if they are not explicitly illegal.
  • Refusal to pay legitimate claims. Even worse, Allstate frequently refuses to pay claims that it already knows are valid.
  • Systematic underpayment of claims.
  • The use of aggressive tactics against consumers to deny claims.
  • Misrepresentation of policy coverage.

The American Association for Justice accuses Allstate of a general failure to act in policyholders’ best interests.

CNET: Allstate is One of the Most Expensive Insurance Companies

If you’re going to suffer such poor service, at least Allstate should be the cheaper option. After all, you get what you pay for, right? No. CNET ranks Allstate as one of the nation’s most expensive car insurance companies despite its poor customer service record. 

Following are some of CNET’s complaints about Allstate’s prices:

  • High premiums compared to competitors
  • Lack of transparency in pricing
  • Limited discounts and incentives

In general, CNET asserts that it is difficult to find affordable coverage options among Allstate insurance offerings.

A Personal Injury Lawyer Can Help You Stand Up to Allstate

Do you believe you might have a viable car accident, truck accident, or personal injury claim that Allstate is responsible for paying? Almost any personal injury lawyer can help you fight for your rights if you have a viable claim.

You don’t have to pay for an initial consultation with a personal injury lawyer. In fact, under the contingency fee system that almost all personal injury lawyers use, you don’t have to pay anything at all until and unless you win. 

Contact the Columbus Car Accident Lawyers at Mark Casto Personal Injury Law Firm Today

If you were injured in an accident in Columbus, GA, and need legal help, contact our Columbus car accident lawyers at Mark Casto Personal Injury Law Firm to schedule a free case review today.

Mark Casto Personal Injury Law Firm
233 12th St #808, Columbus, GA 31901
(706) 940-4030