Mark Casto | April 7, 2026 | Personal Injury Blog Columbus
When communication breaks down with a lawyer, it can create confusion about what is happening in your case and what steps are being taken. If your lawyer is not keeping you informed, there are practical ways to address the issue and protect your position.
Clear communication is part of the attorney-client relationship. While delays and gaps can happen, an ongoing lack of updates should be addressed directly.
What Lawyers Are Expected to Communicate
Georgia lawyers have a duty under the Georgia Rules of Professional Conduct to keep clients reasonably informed about their case and to respond to reasonable requests for information. The ABA Model Rules contain the same general communication principles, but Georgia’s rules govern attorneys practicing in the state.
This generally includes:
- Notifying clients of major case developments
- Explaining settlement offers or negotiations
- Responding to client inquiries within a reasonable time
- Providing information needed for the client to make decisions
The level of communication can vary depending on the case’s stage, but clients should not be left without basic updates.
Why Communication Gaps Happen
Not every delay means something is wrong with your case. Some periods involve waiting on insurance companies, medical records, or court scheduling.
Common reasons for limited updates include:
- Waiting on responses from insurers or opposing parties
- Delays in obtaining records or evidence
- Court backlogs or scheduling gaps
- High caseloads within a law firm
Even when delays are normal, a lawyer should still provide periodic updates or respond to reasonable questions.
Start by Asking for an Update
The first step is direct communication. Many issues can be resolved by clearly asking for a status update and setting expectations for future communication.
A simple request should:
- Ask for the current status of the case
- Request an explanation of the next steps
- Ask how often updates will be provided
Written communication, such as email, creates a record of the request.
Set Clear Communication Expectations
If responses have been inconsistent, it helps to define how and when updates should occur.
You can request:
- Updates after any major development
- A general timeline for the next phase of the case
- Preferred communication methods, such as email or phone
- A point of contact if the attorney is unavailable
Setting expectations reduces uncertainty and helps avoid repeated gaps.
Document Your Attempts to Communicate
If communication problems continue, keep a record of your efforts. This includes emails, phone logs, and any messages left with the office.
Documentation can help show:
- How often you reached out
- Whether the lawyer responded
- How long responses took
This record may become important if you need to take further action.
Request Your Case File
Clients are generally entitled to obtain their case file or copies of key case materials. If you are not receiving updates, requesting your file can provide clarity about what work has been done.
The file may include:
- Correspondence with insurance companies
- Medical records and bills
- Filed documents and pleadings
- Notes related to the case
Reviewing these materials can help you understand where the case stands.
Consider Getting a Second Opinion
If communication remains limited or unclear, consulting another attorney may help you evaluate your options. A second opinion can clarify whether the case is progressing as expected.
This can also help you determine whether:
- The case is being handled appropriately
- Deadlines are being met
- Additional action is needed
A second opinion does not require you to change lawyers, but it can provide a useful perspective.
When to Consider Changing Lawyers
If communication problems continue and affect your ability to understand or participate in your case, you may consider switching attorneys.
Before making that decision, review:
- Your fee agreement and any obligations
- Whether your case is close to resolution
- How a transition may affect timing
Clients generally can change lawyers, but the process may involve notice requirements, transfer issues, or court approval, depending on the stage of the case.
Filing a Complaint in Georgia
If a lawyer fails to meet professional obligations, clients may file a complaint with the State Bar of Georgia. This step is typically reserved for serious or ongoing issues.
A complaint may be appropriate when:
- The lawyer consistently ignores communication
- Important case actions are not being taken
- There is evidence of misconduct
Filing a complaint does not resolve the case itself, but it may address the lawyer’s conduct.
Contact the Columbus Personal Injury Lawyer at Mark Casto Personal Injury Law Firm for Help Today
If your lawyer is not keeping you informed, it is important to take steps to protect your case and your peace of mind. Start by requesting a clear update, setting communication expectations, and keeping records of your efforts to follow up.
If you were injured in an accident in Columbus, GA, and need legal help, contact our Columbus personal injury lawyers at Mark Casto Personal Injury Law Firm to schedule a free case review today.
Mark Casto Personal Injury Law Firm
233 12th St #808, Columbus, GA 31901
(706) 940-4030
